Frequently Asked Questions
Everything you need to know about our silver jewelry and services.
Are your products made from genuine sterling silver?
Yes, all our items are crafted from high-quality 925 sterling silver and are hallmarked at the London Assay Office to guarantee their authenticity and purity.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days. We also offer an express next-day delivery service for orders placed before 1:00 PM GMT.
Can I have my jewelry engraved?
Absolutely. We offer a professional engraving service on many of our products. You can specify your text and font choice directly on the product page before adding the item to your cart.
What is your return policy?
We offer a 30-day return policy for a full refund or exchange, provided the items are unworn and in their original packaging. Please note that personalized or engraved items cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location but generally take between 5 to 10 working days.
How should I care for my silver jewelry?
To maintain its brilliance, we recommend cleaning your silver with a soft polishing cloth and avoiding contact with harsh chemicals, perfumes, or salt water.