Returns & Exchanges
We want you to be completely satisfied with your Hersey & Son purchase, which is why we offer a 30-day window for returns and exchanges on all non-personalized items. Please ensure all silver and jewelry pieces are returned in their original packaging and unworn condition.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Packaging
Place the jewelry in its original presentation box and secure it within a padded envelope to prevent damage during transit.
Affix Shipping Label
Print the provided prepaid shipping label from our portal and attach it clearly to the outside of your return package.
Refund Processing
Once our silversmiths have inspected your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing